MAZDA DELIVERY SCORECARD
FREQUENTLY ASKED QUESTIONS

1. What is the Mazda Delivery Scorecard?
The Mazda Delivery Scorecard is a comprehensive evaluation of supplier performance in the areas of delivery, quality, transportation and overall support. Go to the Supplier User Manual for more details.


2. What is the Mazda Delivery Performance score?
The delivery performance score is the portion of the supplier scorecard that monitors shipment delivery to Mazda in the areas of On-Time Performance and Past Due Performance. Go to the Supplier User Manual or Scorecard Definition Document for additional details.

3. How do I access my Delivery Performance on the Scorecard?
Suppliers can access the scorecard via the "MNAO Online Supplier Portal" using their assigned Web Security Logon (WSL). Click on the "SECURE SUPPLIER PORTAL" at the top of the page or directly at: http://suppliers.mazdausa.com/

4. What if I have questions about my Mazda WSL ID or password?
Please refer to the WSL Set-up Process.

5. Is there a Mazda Delivery Scorecard user manual and how do I access it?
Yes. Click here Supplier User Manual.

6. Where can I find the definitions of the metrics on the Mazda Delivery Scorecard?
Go to the Scorecard Definitions Document.

7. How does Mazda convert actual performance to a point value to make up the Delivery Performance Score?
To see the conversions, go to the Scorecard Definitions Document, or Supplier User Manual.

8. How often are the delivery data and performance metric data updated?
The data is batch updated and will be updated on a weekly basis, most frequently on Sundays.

9. Why is the lead time quoted on my RFQ so important to the delivery performance process?
The PO Due Date sent by Mazda is solely based on the lead time quoted by the supplier in the RFQ. An accurate lead time from the supplier ensures a PO Due Date that is agreed upon by both parties and serves as a basis for the accurate measuring and calculation of your delivery performance score.

10. What if I know I will not be able to meet my PO due date?
Notify your Mazda contact prior to the PO Due Date or before sending the ASN.


11. Why is my ASN so important to the delivery performance process?
Mazda compares the date of the supplier’s ASN to the PO Due Date to determine delivery performance. Additionally, an accurate ASN allows for the timely receipt of and payment for product once it reaches the Mazda PDC.

12. What information and reports are available to me via the Delivery Scorecard?
There are various reports available via the Delivery Performance Score Card in relation to your delivery performance. Please see the Supplier User Manual for more information.

13. Can I see my open orders via the Delivery Scorecard?
Yes, there is an Open Order Report available through the delivery performance score card. Please see the Supplier User Manual for more information.

14. Can I see forecasted quantities from Mazda via the Delivery Scorecard?
No, forecast from Mazda is transmitted using a standard 830 EDI transaction.

15. What do the stop light colors mean?
The stop light colors are designed to be quick, visual indicators of what actions are expected from the supplier: Green (no action), Yellow (self review) & Red (formal corrective action required via a Mazda Multi-Discipline Problem Solving Disciplines). Please see the Supplier User Manual for more information.

16. What does it mean if my company’s overall delivery performance score is Red?
Supplier’s performance is below acceptable standards in the area specified then a performance review meeting needs to be held between Mazda and the supplier. This meeting will cover the area where the supplier is deficient in performance and proposed plan of action to resolve them.


17. What topics need to be discussed when a performance review is required?
Depending on the issue being resolved the meeting will focus in 7 disciplines to determine the proper corrective measures:

Describe the problem
Emergency actions needed
Contain the problem
Identify the root cause
Formulate and verify corrective actions
Correct the problem and confirm the effects
Prevent re-occurrence

18. What if I have a question or find an inaccuracy with the metrics on my delivery score?
If suppliers have disputes about PO Line Due dates (i.e. inaccurate Lead Time, etc.) they must be communicated to Mazda before the order quantity is placed on an ASN and transmitted.

19. Who do I contact if I have additional or general questions about my delivery performance? First, please contact your Mazda Supply Chain contact. You may also contact your Mazda buyer.

20. Who do I contact about Warranty, Quality, Transportation or Overall Support sections of the Mazda Supplier Score Card?

Quality - Matt Eshraghi
Transportation - Marco Tirado
Overall Support - MNAO Expeditor

21. Why does my score in past months not match the scales defined on the scorecard or supporting documents? When Mazda makes any changes to the performance scale, the changes are only made one month retroactively.

22. Where can I find further help?

Letter to Suppliers Regarding Mazda's Delivery Scorecard: click here.

Delivery Performance and Scorecard Overview: click here.

Supplier User Manual: click here.

Definitions of items contained in the Mazda Delivery Scorecard: click here.

Mazda Multi-Discipline Problem Solving Report: click here.

Mazda Multi-Discipline Problem Solving WORKSHEET: click here.

Mazda Supply Chain contact or Mazda Buyer: click here.

Need more help? partsdeliveryperformance@mazdausa.com